Three Ways To Reach Us

Reach Piggybet Casino Support Now

Chat, e-mail or phone reach a real person any hour, any day, because Piggybet Casino support runs 24 hours a day, 7 days a week.

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Paid out today

223,764 NZ$

1,743 Players online now

Licensed ALSI-179542 by Anjouan Offshore Finance Authority, independently audited by iTech Labs and GLI

NZ$37M paid weekly, average withdrawal processed in 10 minutes, up to NZ$30,000 per transaction

TLS 1.3 encryption on every session, SIQ alternative dispute resolution, 16 years protecting player data

Piggybet Casino Channels

From Waiting Alone To Talking To Someone

You will not be left guessing which door leads to a real person.

Can Someone Help Me Right Now?

Live chat suits a locked login or a deposit question, and a person replies in about 1 minute, day or night.

Start Chat

Piggybet Casino E-Mail Support

Write to [email protected] for anything needing documents or detail; replies usually land within about 12 hours.

Write To Us

Should I Just Ring Instead?

Call +64 9 999 4571 in NZST for a blocked withdrawal or urgent worry, and someone picks up in about 5 minutes.

Call Support

Country Details

You Are Reading This In New Zealand

You will know the local number, the hours and who to ring if gambling stops being fun.

Reaching Us

New Zealand Phone+64 9 999 4571

Support Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support E-Mail[email protected]

Who Watches

Regulator And LicenceAnjouan Offshore Finance Authority, licence ALSI-179542

Getting Help

Gambling HelpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Piggybet Casino Points You To Outside Care

Gambling harm is not something a casino can treat, so these three New Zealand organisations take that work on. Each one talks with players and families directly, free of charge, and none of them reports back to Piggybet Casino.

Gambling Helpline New Zealand. Trained counsellors staff a free line day and night for anyone worried about their own betting or someone else's.

The Problem Gambling Foundation of New Zealand. Face-to-face and online sessions give players and whanau practical ways to cut back and stay steady.

Multi-Venue Exclusion Programme. Joining this programme lets a person step away from every participating venue in one agreement, for a set period.

Straight To The Right Desk

Which Address Do I Need?

You will have chosen the address that handles your question, so nothing sits in a queue that cannot help.

Your Account

General support, everyday questions[email protected]

Verification team, identity documents[email protected]

Your Money

Payments team, deposits and withdrawals[email protected]

Everything Else

Complaints team, formal disputes[email protected]

Privacy team, personal data requests[email protected]

Business team, partnerships and media[email protected]

Five Details To Check

The Company Behind Your Account

After this table you will know exactly who operates the casino and how to write to them.

The Company

Legal NamePiggybet Casino LLC

Company Number358186 (Anjouan)

Registered AddressBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-179542

Written Contact

Support E-Mail[email protected]

Answers Within Minutes

The Desk Never Closes, So Your Question Never Waits

The casino staffs its desks around the clock, so the clock on your wall never decides whether you get help.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply1 minute

All Times Shown InNZST

E-Mail

E-Mail Address[email protected]

E-Mail Reply12 hours

Phone

Phone Number+64 9 999 4571

Phone Waiting Time5 minutes

Six Questions Answered

What You Learn Before You Reach Out

Settles the small doubts that stop people getting in touch, so nothing holds you up.

trustDo I need a licence check before I play?+

In the evenings, players often ask who holds this casino to account. Piggybet Casino LLC runs under licence ALSI-179542, granted by the Anjouan Offshore Finance Authority. Its company registration, 358186, sits with the same jurisdiction.

trustWhen will support know which account is mine?+

Within a minute of opening live chat, an agent can find your account if you give the email address registered with Piggybet Casino and the last four digits of a payment method. Your password is never requested, and no agent will ask you for it.

trustCan I get help in another language?+

From breakfast on a Saturday to late evening on a Sunday, the team speaks the same four languages. English runs alongside German, Finnish and Norwegian, so a New Zealand player can write in English and be understood. Time zone does not change which language is available.

trustWhat if I no longer want an account here?+

If a Monday morning brings the decision to stop, the fastest route is live chat, where an agent can close the account during your session. Writing to [email protected] works too, and the request is logged the day it reaches the desk. Nothing is held back once you ask.

trustWhen am I most likely to get a reply?+

At three in the morning on a Tuesday, someone is still answering, because the desks at Piggybet Casino run 24 hours a day, 7 days a week. Replies follow the channel: about one minute on live chat, about five minutes by phone, and up to twelve hours on email. Weekends and public holidays follow the same pattern.

trustCan I take a complaint to the regulator?+

Late on a Thursday, if an answer leaves you unsatisfied, ask the agent to escalate the matter and put the complaint in writing to [email protected]. Support replies before anything moves further. Should the outcome still fail you, the next step is the Anjouan Offshore Finance Authority, the regulator named on this page.

When An Answer Falls Short

What You Gain When You Escalate

It removes the worry that a complaint disappears into silence with nobody accountable.

The Date And Time

When a chat or call ends badly, write to [email protected] the same day. Set out what happened, the date and time, and the amounts or game rounds involved.

Piggybet Casino Replies In Writing

Within a short wait a person reads it and answers with a decision or a request for anything missing. Every reply comes in writing, so you keep the thread as your record.

Stuck On The First Reply

If the first answer leaves you unsatisfied, ask in the same thread for a manager to review it. A second pair of eyes goes over the facts and the decision you were given.

Quote Your Licence Number

Once the casino's own route is exhausted, take the matter to the Anjouan Offshore Finance Authority, the regulator named on this page, and quote licence ALSI-179542 in your message.

Gather These Before You Write

When you sit down to contact the desk, keep these five things within reach.

Your registered e-mail address
Your player account number
Screenshots of the issue
Deposit or withdrawal reference numbers
A short note of the dates